Small-Batch Artisan Dog Treats | Free Shipping Available — Click "Welcome" Below

Shipping policy

Last Updated: July 2026

Thank you for choosing DOGDELI for your pet's all-natural treats! We handcraft and dehydrate our premium animal food products in Hallandale Beach, Florida, to guarantee the highest standard of freshness. By completing a purchase on our website, you agree to the logistics, shipping, and refund terms outlined below. All shipping, return, and replacement policies are subject to the governing law and mandatory dispute resolution guidelines outlined in our official Terms of Service.

1. AUTOMATED SHIPPING RATES

Fulfillment and shipping fees are calculated automatically by our system at checkout:

  • Live Carrier Rates: Shipping costs are determined in real-time based on the total weight of your package, your selected shipping method, and your exact delivery destination.

  • System Errors & Glitches: In the event of a systemic pricing error, API glitch, or miscalculation by our automated shipping apps resulting in an inaccurate $0.00 or severely discounted shipping rate, DOGDELI reserves the right to cancel and refund the order, or request the correct shipping balance prior to fulfillment.

  • Promotional Codes: From time to time, DOGDELI may offer promotional free shipping codes (such as first-time buyer incentives). Unless explicitly stated otherwise, all promotional codes apply strictly to standard delivery within the contiguous 48 United States. Alaska, Hawaii, U.S. Territories, and international destinations are excluded from free shipping promotions.

2. ORDER PROCESSING & DEHYDRATION TIMELINES

Because we prioritize raw quality and small-batch preparation, our handling times reflect our artisanal process:

  • Standard In-Stock Orders: Orders are typically processed and shipped out the next business day after your order is received.

  • Fresh Dehydration Batches: If a specific treat flavor or size is currently undergoing our slow-dehydration process or is momentarily out of stock, we require up to two (2) business days to prepare, fully dehydrate, and safely package the items before shipment.

  • Fulfillment Schedule: Our facility dispatches orders Monday through Friday, via USPS, UPS, or FedEx, excluding major federal holidays.

  • Delivery Guarantees: All transit timelines (typically 1 to 3 business days) are estimates provided directly by our shipping carriers. DOGDELI cannot guarantee exact arrival dates and does not issue shipping refunds for standard carrier transit delays.

  • Force Majeure (Acts of God): DOGDELI is not financially or legally liable for shipping delays, package loss, or product spoilage caused by circumstances beyond our control, including but not limited to severe weather, hurricanes, natural disasters, global IT outages, or catastrophic carrier network disruptions.

3. SHIPPING LIABILITY, STOLEN PACKAGES & INCORRECT ADDRESSES

Once a package is handed over to a third-party transit carrier (USPS, UPS, or FedEx), legal ownership and the risk of physical loss pass entirely to the buyer.

  • Stolen Packages (Porch Piracy): DOGDELI is not liable for packages that are stolen, missing, or misplaced after a carrier logs the package status as "Delivered." We do not issue cash refunds or free replacements for confirmed porch piracy.

  • Incorrect Addresses: Buyers are responsible for ensuring their shipping address is 100% accurate at checkout. If a package is returned to sender due to an address error typed by the customer, the customer must pay a secondary shipping fee to route the package to a corrected address