DOGDELI FREQUENTLY ASKED QUESTIONS

Last Updated: July 2026

DIETARY & GENERAL INFORMATION DISCLAIMER

DOGDELI is a producer of premium, artisanal pet treats. We are not veterinarians or a medical facility. All product descriptions, ingredient lists, and dietary suggestions provided on our website are for general informational purposes only. Our treats are intended for intermittent or supplemental feeding and are not intended to diagnose, treat, cure, or prevent any veterinary disease or medical condition. Always consult with your licensed veterinarian before introducing new treats into your pet's diet, especially if your dog requires a strict prescription diet.

PRODUCT & PREPARATION

Q: Are your treats made in the USA?

A: Yes! We sell premium treats that we prepare entirely ourselves from meats sourced from USDA-inspected facilities in the USA. We are not generic resellers. All of our treats are handcrafted in small batches in our South Florida Kitchen located in Hallandale Beach. The only single ingredient we source internationally is our lamb, which comes from the pristine pastures of New Zealand.

Q: Are your treats baked?

A: No, we do not bake our treats! We utilize a specialized, slow-dehydration process. This artisan method safely removes moisture to naturally preserve the treats while locking in the raw nutritional value, textures, and rich flavors your pups love.

Q: Do I need to refrigerate my purchase if I don't use it right away?

A: No refrigeration is required! Because our treats are slowly dehydrated, they are naturally preserved by removing moisture. Simply store your dog treats in a cool, dry place. For optimal hygiene, we recommend washing your hands with soap and water after handling any pet food products.

Q: How long do these treats last before they go bad?

 A: Our treats remain fresh and highly nutritional for 6 to 12 months when properly stored in a dry place.

Q: How do you choose your ingredients?

A: We follow general veterinary literature, personal breeding experience, and deep background knowledge to formulate our treats. We never add salt, sugar, starch, chemicals, or artificial preservatives of any kind. We only use fresh premium meat, vegetables, fruits, berries, herbs, and seeds to maximize natural nutritional value.

Q: Are your chews safe?

A: Yes! Our unique chews are prepared to be safe, non-splintering, and fully digestible for dogs to consume. Always supervise your dog while they are enjoying a chew and ensure they have access to fresh water.

Q: Can I request samples so my dog can try out some treats?

A: Yes! We love sending free samples with each order. You can even request specific treats you want your dog to try by leaving a note for our kitchen team at checkout.

DIETARY PREFERENCES & SENSITIVITIES

Q: Which treats do you recommend for picky eaters? A: If your dog is notoriously picky, we highly recommend trying our chicken jerky, chicken chips, chicken sticks, beef jerky, pork scallopini, lamb sausages, grass-fed beef, or our flavor-packed food boosters (except our fish food booster).

Q: Which treats do you recommend for dogs with food sensitivities? A: For pups dealing with common protein sensitivities, our novel single-protein selections are great options! We recommend trying our rabbit treats, pork scallopini, venison, goat, elk, or wild boar treats.

Q: Which treats are best for active dogs? A: We offer a wide selection of dog chews that naturally contain glucosamine, chondroitin, and calcium to serve as excellent rewards for active dogs and everyday mobility.

Q: Which treats are good for senior dogs that have sensitive mouths? A: We offer easy-to-chew options crafted from premium ground meats, grass-fed beef, and lamb. Additionally, our thinly sliced chicken jerky is excellent for senior dogs with sensitive gums.

Q: Which treats are good for puppies? A: We sell artisanal chews custom-tailored for small, medium, and large puppy developmental stages. You can sort by size on our store to find the perfect chew for your growing puppy.

Q: What treats do you recommend for dogs requiring a low-protein diet? A: We formulated a special low-protein treat containing only 15% chicken breast combined with organic pumpkin, sushi rice, turmeric, ground flaxseed, and milk thistle powder. You can also opt for our completely protein-free sweet potato and veggie dessert treats, or use a tiny pinch of our non-fish food boosters to encourage them to eat their standard kibble. Always clear dietary changes with your vet first.

Q: My dog is on a strict low-fat diet, what treats do you recommend? A: Our dehydrated rabbit, chicken breast, and wild boar treats are naturally lean and serve as excellent options for pups on low-fat dietary restrictions.

ORDERING & SHIPPING

Q: How long will it take to receive my order?

A: Standard in-stock orders are processed the next business day. If a treat is currently undergoing our slow-dehydration cycle, it can take up to 2 business days to prepare fresh. Once handed to USPS, UPS, or FedEx, standard domestic transit within the United States generally takes 1 to 3 business days.

Q: Do you offer free shipping? A: Yes! Standard free shipping automatically applies to all domestic United States orders totaling $100 or more.

Q: Do you ship internationally or to Canada?

A: No. To ensure absolute compliance with agricultural laws and freshness standards, DOGDELI ships exclusively to addresses within the United States. We do not offer international shipping at this time.

RETURNS & CANCELLATIONS

Q: What is your refund policy if my dog doesn't like the treats?

A: To maintain strict biological safety and sanitation standards for live animals, DOGDELI maintains a strict NO RETURNS and NO EXCHANGES policy on all consumable pet food products. We cannot safely accept physical returns of pet treats once they leave our facility. However, customer satisfaction is our priority. If your dog completely refuses a treat, please reach out to our team at support@dogdelitreats.com within 5 days of delivery, and we may, at our sole discretion, issue an account store credit or a different replacement flavor.

Q: What should I do if my package arrives damaged?

A: Please inspect your delivery immediately. You have exactly 5 calendar days from delivery to report severe transit damage. Email support@dogdelitreats.com with clear photos of the damaged shipping container and compromised treat bags, and we will swiftly evaluate your claim for a replacement.

SUBSCRIPTIONS

Q: How do I manage, skip, or cancel my Subscribe & Save orders?

A: You are in complete control of your automated deliveries. Simply log into your secure account on dogdelitreats.com and click Manage Subscriptions to access your portal. From there, you can easily change delivery intervals, swap treat flavors, update billing, or pause your service.

Q: Is there a deadline to modify or cancel an upcoming subscription charge?

A: Yes. In compliance with Florida Automatic Renewal Laws, any subscription cancellation, pause, or modification must be executed inside your portal at least forty-eight (48) hours prior to your scheduled billing date. Cancellations processed less than 48 hours before renewal cannot be intercepted; the final payment will process, and the fresh batch will be dehydrated and shipped as scheduled.

PRIVACY & DATA

Q: Is my payment information secure?

A: Yes. We use secure, encrypted third-party payment gateways (like Shopify Payments, Apple Pay, and Google Pay) to process all transactions. DOGDELI does not directly store your full credit card numbers on our servers. For full details on how we collect and protect your data, please review our official Privacy Policy linked at the bottom of our website.