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Privacy policy

DOGDELI PRIVACY POLICY

Last Updated: July 2026

This Privacy Policy describes how DOGDELI (referred to as "the Site", "we", "us", or "our"), operating out of Hallandale Beach, Florida, collects, uses, and discloses your personal information when you visit, make a purchase, interact with our automation systems, or opt into our marketing channels via dogdelitreats.com.

1. DATA WE COLLECT & PRIVACY APP DISCLOSURES

To deliver a fully automated e-commerce experience, we collect specific information depending on how you interact with our storefront and digital tools.

  • Customer & Subscription Data: Through Appstle Subscription and Reorderify, we securely maintain your name, purchase history, and shipping preferences to automate recurring orders.

  • Communication & Bot Chat Logs: When you communicate with us using Tidio (Live Chat & Chatbots) or Shopify’s Messaging tools, we collect your IP address and chat history. Please note: To provide 24/7 support, you may initially interact with an automated artificial intelligence (AI) chatbot before being routed to a human agent.

  • Public User-Generated Content: When you leave a review via Judge.me Reviews or Revit (Google Reviews), we collect your name, rating, text, and media uploads, which are displayed publicly on our storefront.

  • Affiliate Tracking: If you join our community network via Shopify Collabs, we collect your social handles, payout preferences, and track your referral link usage.

  • Forms & Lead Generation: When interacting with our promotional popup forms, we collect your entry timestamps, name, email address, and phone number.

2. PAYMENT PROCESSING & SECURITY

We prioritize your financial security and adhere strictly to industry standards.

  • Tokenized Checkouts: We do not collect, process, or store raw credit card numbers or bank details on our direct servers.

  • Third-Party Gateways: All financial transactions are securely processed through PCI-DSS compliant third-party payment gateways integrated directly into Shopify.

  • Data Infrastructure: Your profile information and order ledgers are continuously duplicated and securely archived off-site using Rewind Backups to prevent data corruption.

3. COOKIES, TRACKING, & BEHAVIORAL MARKETING

Our storefront relies on tracking scripts, web beacons, and cookies deployed by marketing engines to customize advertising campaigns. Under certain state laws (like the CCPA), the use of these standard e-commerce cookies may constitute the "sharing" of personal information for targeted advertising.

  • Abandoned Cart Automation: We utilize Klaviyo and Mailchimp to track user behavior. If you abandon a shopping cart, these systems log that activity using cookies to transmit automated follow-up communications.

  • Embedded Media: Applications like Instafeed display social media feeds natively on our site and may read or store third-party platform cookies to evaluate engagement.

  • Opt-Out Rights: You have the right to opt out of the sharing of your personal information for cross-context behavioral advertising by adjusting your browser cookie settings or contacting us directly.

  • Use of Microsoft Clarity (Behavioral Analytics)

    We partner with Microsoft Clarity and Microsoft Advertising to capture how you use and interact with our website through behavioral metrics, heatmaps, and session replay to improve and market our products and services. Website usage data is captured using first and third-party cookies and other tracking technologies to determine the popularity of products/services and online activity. Additionally, we use this information for site optimization, fraud prevention, security, and advertising purposes.

    For more information about how Microsoft collects and uses your data, please visit the Microsoft Privacy Statement. You can opt out of Microsoft’s behavioral data collection and personalized advertising at any time by visiting the Microsoft Opt-out Page.

  • AI Brand Assistant & Interactions

    We utilize Microsoft’s Brand Agents to support real-time, conversational shopping interactions on our website. This AI agent collects and processes user interaction data, including chat messages, product preferences, and engagement patterns, to personalize your experience, answer inquiries, and assist with checkout. Microsoft also processes this information as described in the Microsoft Privacy Statement. You may request the deletion of any stored conversational insights or preferences at any time by typing "Clear my agent memory" or "Forget my previous interactions" directly in the chat interface.

4. TELECOMMUNICATIONS COMPLIANCE (TCPA & FTSA)

We maintain strict compliance with the Federal Telephone Consumer Protection Act (TCPA) and the Florida Telephone Solicitation Act (FTSA) for all mobile marketing.

  • Voluntary Consent: By providing your mobile number at checkout or via Ctx (WhatsApp Chat + Marketing), you grant express written consent to receive automated promotional and transactional messages. Consent is never a condition of purchase.

  • Opt-Out Mechanism: You may opt out of receiving text messages at any time by replying STOP to any mobile message received from our system.

  • WhatsApp Opt-Out: You may opt out of automated WhatsApp communications by responding STOP within the chat window.

  • Data Isolation: We will never rent, sell, or share your telecommunications opt-in consent or mobile numbers with unaffiliated third parties for their independent marketing initiatives.

5. ORDER FULFILLMENT & DATA RETENTION

We share your physical data strictly with vetted service providers necessary to manage shipping logistics and business operations.

  • Fulfillment Partners: Your order metadata (name, physical address, email, and phone) is shared securely with third-party logistics platforms, specifically Shippo and Pirate Ship, to generate mailing labels.

  • Physical Manifests: We utilize Quick Order Printer to generate physical paper invoices, which are handled exclusively by authorized personnel within our fulfillment centers.

  • Data Lifecycle: We retain customer information only as long as necessary to manage subscriptions or meet regulatory tax records. Inactive data is periodically permanently deleted or completely anonymized.

6. CONSUMER RIGHTS & STATE COMPLIANCE (FIPA/COPPA)

Operating out of Florida, we fully adhere to the Florida Information Protection Act (FIPA) and respect global privacy mandates.

  • Children's Privacy: Our store does not target or knowingly collect information from children under the age of 13.

  • Breach Notification: In the event of a systemic security failure exposing sensitive personal information, we will notify you and the appropriate regulatory authorities within 30 days of discovery.

  • Access & Deletion: You have the right to request access to the exact information we hold about you, request corrections, or demand the complete erasure of your profile from all active marketing engines.

7. CONTACT US

To execute your data rights or ask questions regarding our privacy infrastructure, please contact our administrative office:

DOGDELI

Physical Mailing Address: 200 NE 1st Ave, Hallandale Beach, FL 33009

Email: support@dogdelitreats.com

Website URL: dogdelitreats.com